Customer Service

Customer Experience   Building Customer Relationships Effective Listening The Mysteries of Problem Solving Handle It More Time to Serve The Service Team     Putting it All Together Presenting Solutions Understanding Customer Needs Soft Collections The...

Leadership

Leadership   Coaching for Continued Performance Corrective Coaching Language Providing Positive Reinforcement Time Management Handling Difficult Conversations Executing for Desired Results     Employee Engagement  Running Effective Meetings Foundations of...

Safety

Safety   Circle of Safety (Safety cones around the vehicle) PPE (Personal Protective Equipment) Ladder / Rack Inspections Working in an attic or crawlspace Driving: Parking Digging     Ladder Carrying Lifting Driving: Before you start your trip Lockout /...

Staff Development

Staff Development   Greeting Guests Customer Service Basics Handling Complaints Resolving Issues Teamwork Increasing Productivity     Daily Meetings Answering Questions Giving Directions Goal Setting Respect for Others Effective Time...

Diversity, Equity & Leadership

Diversity, Equity & Leadership   Engaging Others Productively Intent VS Impact Benefits of an Inclusive Organization Less = More: How Equity Works for Everyone Our Context Shapes Our Content Continuing the Journey   It’s About Making People Count...