by Britney | Nov 11, 2021
Customer Experience Building Customer Relationships Effective Listening The Mysteries of Problem Solving Handle It More Time to Serve The Service Team Putting it All Together Presenting Solutions Understanding Customer Needs Soft Collections The... by Britney | Nov 11, 2021
Leadership Coaching for Continued Performance Corrective Coaching Language Providing Positive Reinforcement Time Management Handling Difficult Conversations Executing for Desired Results Employee Engagement Running Effective Meetings Foundations of... by Britney | Nov 11, 2021
Safety Circle of Safety (Safety cones around the vehicle) PPE (Personal Protective Equipment) Ladder / Rack Inspections Working in an attic or crawlspace Driving: Parking Digging Ladder Carrying Lifting Driving: Before you start your trip Lockout /... by Britney | Nov 11, 2021
Staff Development Greeting Guests Customer Service Basics Handling Complaints Resolving Issues Teamwork Increasing Productivity Daily Meetings Answering Questions Giving Directions Goal Setting Respect for Others Effective Time... by Britney | Nov 11, 2021
Diversity, Equity & Leadership Engaging Others Productively Intent VS Impact Benefits of an Inclusive Organization Less = More: How Equity Works for Everyone Our Context Shapes Our Content Continuing the Journey It’s About Making People Count...